{"id":2571,"date":"2019-12-25T18:03:03","date_gmt":"2019-12-25T18:03:03","guid":{"rendered":"http:\/\/help.sme2019.misa.local\/?post_type=ht_kb&p=2571"},"modified":"2025-10-22T15:10:39","modified_gmt":"2025-10-22T08:10:39","slug":"doi_tru_chung_tu_cong_no_cua_khach_hang","status":"publish","type":"ht_kb","link":"https:\/\/helpsme.misa.vn\/2023\/kb\/doi_tru_chung_tu_cong_no_cua_khach_hang\/","title":{"rendered":"\u0110\u1ed1i tr\u1eeb ch\u1ee9ng t\u1eeb c\u00f4ng n\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
\n
<\/span><\/p>\n

1. T\u1ed5ng quan<\/strong><\/h3>\n

<\/div>

\n

M\u1ee5c \u0111\u00edch:<\/strong>\u00a0B\u00e0i vi\u1ebft gi\u00fap anh\/ch\u1ecb n\u1eafm \u0111\u01b0\u1ee3c t\u1ed5ng th\u1ec3 quy tr\u00ecnh \u0111\u1ed1i tr\u1eeb ch\u1ee9ng t\u1eeb c\u00f4ng n\u1ee3 v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean ph\u1ea7n m\u1ec1m, bao g\u1ed3m c\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u1ed1i tr\u1eeb cho t\u1eebng kh\u00e1ch h\u00e0ng, nhi\u1ec1u kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1ch b\u1ecf \u0111\u1ed1i tr\u1eeb khi thao t\u00e1c sai. Sau khi \u0111\u1ecdc, anh\/ch\u1ecb s\u1ebd hi\u1ec3u r\u00f5 c\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n, l\u01b0u \u00fd v\u1ec1 x\u1eed l\u00fd ch\u00eanh l\u1ec7ch t\u1ef7 gi\u00e1 v\u00e0 ph\u1ea1m vi \u00e1p d\u1ee5ng cho t\u1eebng nghi\u1ec7p v\u1ee5.<\/p>\n

N\u1ed9i dung b\u00e0i vi\u1ebft g\u1ed3m:<\/strong><\/p>\n

    \n
  • \u0110\u1ed1i tr\u1eeb ch\u1ee9ng t\u1eeb c\u00f4ng n\u1ee3 cho t\u1eebng kh\u00e1ch h\u00e0ng<\/li>\n
  • \u0110\u1ed1i tr\u1eeb ch\u1ee9ng t\u1eeb c\u00f4ng n\u1ee3 cho nhi\u1ec1u kh\u00e1ch h\u00e0ng<\/li>\n
  • B\u1ecf \u0111\u1ed1i tr\u1eeb ch\u1ee9ng t\u1eeb c\u00f4ng n\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n

    Ph\u1ea1m vi \u00e1p d\u1ee5ng:<\/strong>\u00a0K\u1ebf to\u00e1n, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, qu\u1ea3n l\u00fd c\u00f4ng n\u1ee3<\/p>\n<\/div><\/div>

    <\/span><\/p>\n

    2. H\u01b0\u1edbng d\u1eabn t\u1eebng nghi\u1ec7p v\u1ee5<\/strong><\/h3>\n

    <\/div>

    \n\n\n\n
    <\/div><\/div>
    <\/span><\/p>\n

    2.1. \u0110\u1ed1i tr\u1eeb ch\u1ee9ng t\u1eeb cho t\u1eebng Kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n

    <\/div>

    \n

    B\u01b0\u1edbc 1.<\/strong> V\u00e0o ph\u00e2n h\u1ec7 B\u00e1n h\u00e0ng<\/strong>, ch\u1ecdn \u0110\u1ed1i tr\u1eeb ch\u1ee9ng t\u1eeb<\/strong> (ho\u1eb7c v\u00e0o menu Nghi\u1ec7p v\u1ee5\\B\u00e1n h\u00e0ng\\\u0110\u1ed1i tr\u1eeb ch\u1ee9ng t\u1eeb<\/strong>).<\/span>
    \nB\u01b0\u1edbc 2.<\/strong> L\u1ef1a ch\u1ecdn kh\u00e1ch h\u00e0ng, t\u00e0i kho\u1ea3n ph\u1ea3i thu v\u00e0 lo\u1ea1i ti\u1ec1n.<\/span>
    \nB\u01b0\u1edbc 3.<\/strong> Nh\u1ea5n L\u1ea5y d\u1eef li\u1ec7u<\/strong>. => Ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd t\u1ef1 \u0111\u1ed9ng li\u1ec7t k\u00ea c\u00e1c ch\u1ee9ng t\u1eeb thanh to\u00e1n v\u00e0 ch\u1ee9ng t\u1eeb c\u00f4ng n\u1ee3 tho\u1ea3 m\u00e3n \u0111i\u1ec1u ki\u1ec7n \u0111\u00e3 ch\u1ecdn.<\/span><\/p>\n

    \"\"<\/span><\/p>\n

    B\u01b0\u1edbc 4.<\/strong> T\u00edch ch\u1ecdn c\u00e1c ch\u1ee9ng t\u1eeb thanh to\u00e1n \u0111\u01b0\u1ee3c \u0111\u1ed1i tr\u1eeb cho c\u00e1c ch\u1ee9ng t\u1eeb c\u00f4ng n\u1ee3.<\/span><\/p>\n

    \"\"<\/span><\/p>\n

    L\u01b0u \u00fd:<\/strong> C\u00f3 th\u1ec3 nh\u1eadp l\u1ea1i s\u1ed1 ti\u1ec1n \u0111\u01b0\u1ee3c \u0111\u1ed1i tr\u1eeb c\u1ee7a ch\u1ee9ng t\u1eeb thanh to\u00e1n v\u00e0 ch\u1ee9ng t\u1eeb c\u00f4ng n\u1ee3 t\u1ea1i c\u1ed9t S\u1ed1 ti\u1ec1n \u0111\u1ed1i tr\u1eeb<\/strong>.<\/em><\/span><\/p>\n

    B\u01b0\u1edbc 5.<\/strong> Nh\u1ea5n \u0110\u1ed1i tr\u1eeb<\/strong>, sau \u0111\u00f3 nh\u1ea5n \u0110\u00f3ng<\/strong>.<\/span>
    \nL\u01b0u \u00fd:<\/strong> Khi th\u1ef1c hi\u1ec7n \u0111\u1ed1i tr\u1eeb c\u00f4ng n\u1ee3 cho lo\u1ea1i ti\u1ec1n ngo\u1ea1i t\u1ec7, n\u1ebfu c\u00f3 ph\u00e1t sinh ch\u00eanh l\u1ec7ch t\u1ef7 gi\u00e1 gi\u1eefa ch\u1ee9ng t\u1eeb thanh to\u00e1n v\u00e0 ch\u1ee9ng t\u1eeb c\u00f4ng n\u1ee3, sau khi nh\u1ea5n ch\u1ecdn \u0110\u1ed1i tr\u1eeb<\/strong>, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd t\u1ef1 \u0111\u1ed9ng sinh ra ch\u1ee9ng t\u1eeb x\u1eed l\u00fd ch\u00eanh l\u1ec7ch t\u1ef7 gi\u00e1.
    \n<\/em><\/span><\/p>\n

    \"\"<\/span><\/p>\n<\/div><\/div>

    <\/span><\/p>\n

    2.2. \u0110\u1ed1i tr\u1eeb ch\u1ee9ng t\u1eeb cho nhi\u1ec1u kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n

    <\/div>

    \n

    B\u01b0\u1edbc 1.<\/strong> V\u00e0o ph\u00e2n h\u1ec7 B\u00e1n h\u00e0ng<\/strong>, ch\u1ecdn \u0110\u1ed1i tr\u1eeb ch\u1ee9ng t\u1eeb nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng<\/strong> (ho\u1eb7c v\u00e0o menu Nghi\u1ec7p v\u1ee5\\B\u00e1n h\u00e0ng\\\u0110\u1ed1i tr\u1eeb ch\u1ee9ng t\u1eeb nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng<\/strong>).
    \nB\u01b0\u1edbc 2<\/strong>. Ch\u1ecdn t\u00e0i kho\u1ea3n ph\u1ea3i thu v\u00e0 lo\u1ea1i ti\u1ec1n c\u1ea7n \u0111\u1ed1i tr\u1eeb, nh\u1ea5n L\u1ea5y d\u1eef li\u1ec7u<\/strong>.
    \nB\u01b0\u1edbc 3.<\/strong> T\u00edch ch\u1ecdn c\u00e1c kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u1ed1i tr\u1eeb, nh\u1ea5n Th\u1ef1c hi\u1ec7n<\/strong>.<\/span><\/p>\n

    \"\"<\/span><\/p>\n

    B\u01b0\u1edbc 4.<\/strong> Ki\u1ec3m tra k\u1ebft qu\u1ea3 \u0111\u1ed1i tr\u1eeb.<\/span><\/p>\n

    \"\"<\/span><\/p>\n

    L\u01b0u \u00fd:<\/strong> Nh\u1ea5n v\u00e0o link Xem chi ti\u1ebft<\/strong> n\u1ebfu mu\u1ed1n s\u1eeda l\u1ea1i th\u00f4ng tin s\u1ed1 ti\u1ec1n \u0111\u01b0\u1ee3c \u0111\u1ed1i tr\u1eeb.\u00a0<\/em><\/span><\/p>\n

    \"\"<\/span><\/p>\n

    B\u01b0\u1edbc 5.<\/strong> Nh\u1ea5n Ho\u00e0n th\u00e0nh<\/strong>.
    \nL\u01b0u \u00fd: <\/strong>Khi th\u1ef1c hi\u1ec7n \u0111\u1ed1i tr\u1eeb c\u00f4ng n\u1ee3 cho lo\u1ea1i ti\u1ec1n ngo\u1ea1i t\u1ec7, n\u1ebfu c\u00f3 ph\u00e1t sinh ch\u00eanh l\u1ec7ch t\u1ef7 gi\u00e1 gi\u1eefa ch\u1ee9ng t\u1eeb thanh to\u00e1n v\u00e0 ch\u1ee9ng t\u1eeb c\u00f4ng n\u1ee3, sau khi nh\u1ea5n ch\u1ecdn Ho\u00e0n th\u00e0nh<\/strong>, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd t\u1ef1 \u0111\u1ed9ng sinh ra ch\u1ee9ng t\u1eeb x\u1eed l\u00fd ch\u00eanh l\u1ec7ch t\u1ef7 gi\u00e1.
    \n<\/em><\/span><\/p>\n

    \"\"<\/span><\/p>\n<\/div><\/div>

    <\/span><\/p>\n

    2.3. B\u1ecf ch\u1ee9ng t\u1eeb \u0111\u1ed1i tr\u1eeb c\u00f4ng n\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h4>\n

    <\/div>

    \n

    \u00c1p d\u1ee5ng trong tr\u01b0\u1eddng h\u1ee3p th\u1ef1c hi\u1ec7n \u0111\u1ed1i tr\u1eeb sai gi\u1eefa ch\u1ee9ng t\u1eeb thanh to\u00e1n v\u1edbi ch\u1ee9ng t\u1eeb c\u00f4ng n\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng.
    \nB\u01b0\u1edbc 1.<\/strong> V\u00e0o ph\u00e2n h\u1ec7 B\u00e1n h\u00e0ng<\/strong>, ch\u1ecdn B\u1ecf \u0111\u1ed1i tr\u1eeb<\/strong> (ho\u1eb7c v\u00e0o menu Nghi\u1ec7p v\u1ee5\\B\u00e1n h\u00e0ng\\B\u1ecf \u0111\u1ed1i tr\u1eeb<\/strong>).
    \nB\u01b0\u1edbc 2.<\/strong> Ch\u1ecdn t\u00e0i kho\u1ea3n ph\u1ea3i thu v\u00e0 lo\u1ea1i ti\u1ec1n, nh\u1ea5n L\u1ea5y d\u1eef li\u1ec7u<\/strong>.
    \nB\u01b0\u1edbc 3<\/strong>. T\u00edch ch\u1ecdn c\u00e1c \u0111\u1ed1i tr\u1eeb c\u1ea7n b\u1ecf, nh\u1ea5n B\u1ecf \u0111\u1ed1i tr\u1eeb<\/strong>.<\/span><\/p>\n

    \"\"<\/span><\/p>\n

    L\u01b0u \u00fd: <\/strong>V\u1edbi nh\u1eefng l\u1ea7n \u0111\u1ed1i tr\u1eeb ch\u1ee9ng t\u1eeb c\u00f3 ph\u00e1t sinh ch\u1ee9ng t\u1eeb x\u1eed l\u00fd ch\u00eanh l\u1ec7ch t\u1ef7 gi\u00e1, c\u1ea7n ph\u1ea3i xo\u00e1 ch\u1ee9ng t\u1eeb x\u1eed l\u00fd ch\u00eanh l\u1ec7ch t\u1ef7 gi\u00e1 tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n B\u1ecf \u0111\u1ed1i tr\u1eeb<\/strong>.<\/em><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div> <\/div>\n

    \u00a0<\/em><\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    \u00a0<\/p>\n","protected":false},"author":159,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_links_to":"","_links_to_target":"","footnotes":""},"ht-kb-category":[2586],"ht-kb-tag":[],"class_list":["post-2571","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ban-hang"],"_links":{"self":[{"href":"https:\/\/helpsme.misa.vn\/2023\/wp-json\/wp\/v2\/ht-kb\/2571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpsme.misa.vn\/2023\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/helpsme.misa.vn\/2023\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/helpsme.misa.vn\/2023\/wp-json\/wp\/v2\/users\/159"}],"replies":[{"embeddable":true,"href":"https:\/\/helpsme.misa.vn\/2023\/wp-json\/wp\/v2\/comments?post=2571"}],"version-history":[{"count":4,"href":"https:\/\/helpsme.misa.vn\/2023\/wp-json\/wp\/v2\/ht-kb\/2571\/revisions"}],"predecessor-version":[{"id":42929,"href":"https:\/\/helpsme.misa.vn\/2023\/wp-json\/wp\/v2\/ht-kb\/2571\/revisions\/42929"}],"wp:attachment":[{"href":"https:\/\/helpsme.misa.vn\/2023\/wp-json\/wp\/v2\/media?parent=2571"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/helpsme.misa.vn\/2023\/wp-json\/wp\/v2\/ht-kb-category?post=2571"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/helpsme.misa.vn\/2023\/wp-json\/wp\/v2\/ht-kb-tag?post=2571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}